Customer feedback

Our commitment to you

Shropshire Registration Service is committed to providing high quality services and advice.

We are proud of what we are trying to achieve and recognise that we can always do better. To further improve our services, we would appreciate your feedback.

Changes and improvements

Through our consultations with our customers, staff and stakeholders we have been able to make or plan the following changes and improvements:

• We have brought together all of Shropshire's registers of birth, death and marriage and offer a full-time certificate production service.
• We have improved access to the service by introducing a single contact telephone number and making greater use of e-mail.
• We have improved accessibility to the service by extending and re-designating our opening hours.
• We have relocated most offices which the public considered to be of a poor standard, had problematic parking or poor IT connectivity.
• We have introduced telephone ordering and online ordering for certificates.
• We have relocated our call answering to Shropshire County Council's Customer Service Centre to ensure that our customers can contact us easily.
• We are currently examining easy-to-use online certificate ordering software which will enhance our customers' option to order multiple certificates.
• We are in the process of re-ordering the parking facilities available at our Shrewsbury office to include mother and toddler and disabled parking spaces.
• We have introduced new opening times for our Church Stretton outstation based on information from stakeholders and staff.
• We have committed the service to providing staff for ceremonies at approved venues on bank holidays.
• We have successfully implemented civil partnership legislation with the input of local lesbian and gay groups.
• We have introduced a nationality checking service for the benefit of Shropshire residents and others outside the county.
• We have purchased an appointment booking system which allows members of the public to book their own appointments online.
• We have introduced naming/reaffirmation of vows ceremonies for the people of Shropshire based on results of public consultation.
• We have improved security at our Oswestry office.
• We have improved choice in the marriage ceremony by offering the opportunity to personalise where possible.
• We have introduced comment/compliments/complaints forms which are freely available in all offices, libraries and Customer First Points.
• Our marriage and civil partnership couples have expressed support for the provision of rehearsals. This is something that we plan to pilot in 2007/2008.

Customer surveys and feedback forms

We aim to keep our customers informed of improvements that have been made as a result of our consultation by publishing our action plan reports in paper format and on our webpages.

Attached to this page are a number of surveys covering the specific services we provide. If you would like to give feedback on our services, please download and fill out the appropriate form and post it to us. Alternatively, please complete the appropriate online form. The comments and responses received will be collated and used to monitor the quality of services we provide.

The birth declarations feedback form is for completion by parents whose child was born at the Royal Shrewsbury Hospital or anywhere else within the area covered by Shropshire County Council, but chose to register the birth at another register office outside of the administrative district of Shropshire (for example at Wellington, Welshpool or Newtown).

The birth, death and notices feedback forms are for completion by anybody who has used the service to register a birth, a death or give notice of marriage or civil partnership.

The copy certificate feedback form is for completion by any person who has used the Shropshire Registration Service to obtain copies of birth, death or marriage certificates.

The civil naming or civil reaffirmation of vows form is for completion by any person who has had a civil naming ceremony or civil reaffirmation of vows ceremony with us.

The marriage and civil partnerships feedback form is for completion by anyone who has had a ceremony of marriage or registered a civil partnership with us.

The general customer feedback form is for completion by any person who wishes to comment on our leaflets and webpages. You can also use this form to submit a compliment or complaint to Shropshire Registration Service.

To see the results of our surveys, please follow the link to the Registration Service survey.